Shipping Policy
**Shipping Policy**
Business Name: Mozera Pty Ltd
Website: www.mozerastore.com
Contact Email: support@mozerastore.com
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### 1. Shipping Coverage
Mozera currently ships to all regions within **Australia**.
We do not offer international shipping at this time.
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### 2. Processing Time
All orders are processed within **1 to 3 business days** after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
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### 3. Estimated Delivery Times
Shipping times may vary based on your location:
- **Metro Areas:** 6–10 business days
- **Regional Areas:** 8–14 business days
These are estimates only. We are not liable for delivery delays caused by third-party carriers or external events.
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### 4. Shipping Fees
- **Free shipping**
Shipping costs (if applicable) are displayed at checkout.
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### 5. Tracking Your Order
Once your order has shipped, you will receive an email with a **tracking number and link** to follow your delivery.
If you haven’t received tracking information within 3 business days after purchase, please contact us at:
📧 **support@mozerastore.com**
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### 6. Lost or Delayed Shipments
Mozera is not responsible for:
- Items marked as “delivered” but not received
- Delivery delays due to couriers, strikes, weather or public holidays
We will assist you in resolving shipping issues where possible, but refunds will not be issued for delays beyond our control.
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### 7. Risk and Title
Risk of loss passes to the customer upon handoff of the parcel to the delivery carrier.
We recommend using your tracking link to monitor progress and prepare for delivery.
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For any shipping-related questions, please contact:
📧 **support@mozerastore.com**