Privacy Policy

1. Who we are

Mozera is an Australian-based online fashion store offering women’s apparel inspired by relaxed coastal elegance. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988 (Cth).

2. What data we collect

We may collect and process the following personal data:

  • Name, shipping and billing address

  • Email address and phone number

  • Payment information (processed securely by third-party providers)

  • IP address, device type, browser type

  • On-site behavior (e.g. pages visited, items viewed or added to cart)

  • Social media identifiers (e.g. when interacting via Facebook/Instagram)

3. How we collect data

Your data may be collected when:

  • You place an order or fill out a form

  • You browse our website (cookies, pixels)

  • You interact with our ads (e.g. via Facebook/Instagram)

  • We use Shopify as our e-commerce platform

  • We use tracking tools like the Meta Pixel and Conversions API

4. Why we collect your data

We use your data to:

  • Process and fulfill your order

  • Communicate with you about your purchase

  • Improve your shopping experience

  • Deliver personalized advertising via platforms like Meta and Google

  • Prevent fraud and ensure website security

  • Comply with tax, legal and regulatory obligations

5. Who we share your data with

We only share your data with trusted partners necessary for running our business:

  • Shopify (store platform)

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping partners

  • Marketing and analytics platforms including Meta (Facebook & Instagram), Google Ads, and email marketing tools

All third-party providers are contractually obligated to handle your data in compliance with privacy laws.

6. Cookies and tracking

Mozera uses cookies and similar technologies to enhance your experience and analyze site usage.
We use tools such as:

  • Facebook Pixel & Conversions API

  • Google Analytics

These allow us to serve you relevant ads and understand user behavior. You can opt out or manage your preferences in your browser settings or via Your Ad Choices.

7. Your rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Lodge a complaint with a data protection authority

If you're in the EU, contact your local data authority. If you're in Australia, contact the Office of the Australian Information Commissioner (OAIC).

8. Data security

We implement technical and organizational measures to safeguard your data, including encryption, access restrictions, and regular audits.

9. International data transfers

Since we operate using global platforms (e.g. Shopify, Meta), your data may be stored or processed in countries outside your own. We ensure that appropriate legal safeguards are in place (e.g. Standard Contractual Clauses) for such transfers.

10. Contact us

For any questions, requests, or complaints regarding your data:
📧 Email: support@mozerastore.com